FAQ

We accept card payments using EFT’s, Visa, Mastercard and American Express cards.

The only way to place an order is via our website;

1. Browse through our website for our wide range of products.
2. Submit an email with the required items, colours 
3. Our Sales representative will send you a quotation.
4. Sign the quotation for confirmation of order.
5. You rreceive an invoice with payment details.
6. Once we receive proof of payment; goods are dispatched and you are sent a tracking number.

You can shop safely on our website as we use SSL certificate to establish a secure encrypted connection. 

Yes, you will. It will contain the address that you selected for your order to be shipped to and other useful information.
You should always receive a confirmation e-mail after the order is successfully placed with a tracking number. If you have not received one, check your spam folder and/or contact us.

We strive to process all orders in the quickest possible fashion. Orders are processed and dispatched within 6h – 24h timeframe from being placed.

Due to the speed at which the orders are processed and dispatched, it is unlikely we will be able to amend the address or change the colour/size/delivery method before the order is dispatched.

Nevertheless, you can try contacting us and we will do our best to assist you.

Still it is very important to make sure that everything is correct before you hit that confirmation button

Yes orders can be cancelled after being place and a full refund will be initiated which takes 3 – 7 working days.

Yes, we will notify you via e-mail that your parcel has been dispatched.

You can return every article as long as it is still in a resalable, pristine condition, with all tags attached and the packaging intact.
The only exception to the rule, unless faulty, is underwear which has been worn. Please note that face masks are non-returnable and non-refundable for reasons of health and safety. This does not affect your statutory rights.

90 days from delivery.